CLICK & COLLECT AVAILABLE
Last Updated: 25 August 2026
At Ivy Cottage Soap, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, create an account or make a purchase through our online shop.
This policy has been prepared in accordance with the General Data Protection Regulation (GDPR) and applicable Irish data protection legislation.
This website is operated by:
Ivy Cottage Soap
Oak View House
Addinstown
Delvin
Co. Westmeath
Ireland
Email: ivycottagesoap@gmail.com
For the purposes of applicable data protection law, Ivy Cottage Soap is the data controller responsible for personal information collected through this website.
Depending on how you use our website, we may collect personal information including:
* Your name
* Billing and delivery address
* Email address
* Telephone number
* Account and login information
* Details relating to orders placed through our website
* Communications or enquiries you send to us
* Information submitted through website forms
* IP address and basic technical information about your device and browser
* Information about how you interact with and use our website
* Cookie and analytics information, where you have provided the appropriate consent
When you make a purchase, payment information is processed securely by our payment provider. Ivy Cottage Soap does not normally receive or store your complete debit or credit card details.
We may use personal information collected through our website to:
* Process and fulfil orders
* Take and manage payments
* Deliver products purchased from us
* Manage customer accounts
* Respond to enquiries and customer service requests
* Send important information relating to orders or accounts
* Maintain the security and operation of our website
* Detect or prevent fraudulent transactions or misuse
* Improve our website, products and customer experience
* Analyse website usage and performance, where consent has been provided
* Comply with our legal, accounting and regulatory obligations
We will only process personal information where we have a lawful basis to do so. Depending on the circumstances, this may include performing a contract with you, complying with a legal obligation, pursuing our legitimate business interests, or processing information with your consent.
Our online shop uses WooCommerce, which operates on WordPress.
When you browse our shop or place an order, information may be collected and processed to allow us to provide our e-commerce services. This can include products viewed, your location and IP address, shipping information, account details and order information.
We retain information about orders for as long as reasonably necessary to fulfil orders, provide customer service and comply with our accounting, tax and legal obligations.
We use Stripe to securely process online payments.
When you make a payment, certain personal and transaction information is provided to Stripe so that your payment can be processed securely. This may include your name, billing information, payment details, email address and information relating to your transaction.
Complete payment card information is processed by Stripe and is not normally stored on the Ivy Cottage Soap website.
Stripe processes personal information in accordance with its own privacy and security policies.
The Ivy Cottage Soap website is built using WordPress and uses Elementor Pro to provide certain website functionality, which may include contact forms and other interactive features.
If you submit information through a website form, the information you provide may be stored within our website database and/or sent to us by email so that we can respond to your enquiry.
Please do not submit sensitive personal information through our website forms unless specifically requested.
We may use Google Analytics to help us understand how visitors use the Ivy Cottage Soap website.
Google Analytics may collect information such as pages visited, time spent on the website, approximate geographic location, device and browser information and how visitors arrived at our website.
Where required by law, Google Analytics will only be activated after you have provided the appropriate consent through our website’s cookie consent system.
Analytics information is used to help us understand website performance and improve our services and customer experience.
You can withdraw or change your cookie consent choices at any time using the cookie settings available on our website.
Our website may display customer reviews or ratings provided through Google.
When interacting with embedded Google services, Google may process certain technical information or use cookies in accordance with its own privacy policies.
Reviews submitted directly to Google are subject to Google’s own terms and privacy practices.
The Ivy Cottage Soap website uses cookies and similar technologies.
Some cookies are essential for our website and online shop to operate correctly. These may include cookies required for shopping baskets, checkout, customer accounts, security and other essential website functionality.
Other cookies, including certain analytics or marketing cookies, will only be used where appropriate consent has been obtained.
Further information about the cookies used by our website will be provided in our Cookie Policy and through our website’s cookie consent settings.
Ivy Cottage Soap does not sell or rent your personal information.
We may share information with trusted service providers where necessary to operate our business and website. These may include:
* Website hosting and technology providers
* Payment processors such as Stripe
* Delivery and courier companies
* IT and website support providers
* Analytics providers such as Google
* Professional advisers, accountants or legal advisers
* Government, regulatory or law enforcement authorities where legally required
We only share personal information where there is an appropriate reason and lawful basis for doing so.
Some of the technology providers used by our website may process information outside Ireland or the European Economic Area (EEA).
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection legislation.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.
Order and transaction records may be retained for longer periods where required for tax, accounting, legal or regulatory purposes.
Website enquiries and other communications will normally be retained only for as long as they remain relevant to the purpose for which they were submitted.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
Our website uses encrypted HTTPS connections, and payment card information is processed through specialist payment providers rather than being directly stored by Ivy Cottage Soap.
However, no internet-based system can be guaranteed to be completely secure.
Under data protection law, you may have the right to:
* Request access to the personal information we hold about you
* Request correction of inaccurate or incomplete information
* Request deletion of your personal information in certain circumstances
* Request restriction of processing
* Object to certain types of processing
* Request the transfer of your information where applicable
* Withdraw consent where processing is based on consent
* Lodge a complaint with the relevant data protection authority
To exercise any of these rights, please contact us at ivycottagesoap@gmail.com.
As Ivy Cottage Soap is based in Ireland, you also have the right to lodge a complaint with the Data Protection Commission (DPC), Ireland’s supervisory authority for data protection.
Our website may contain links to websites operated by third parties.
Ivy Cottage Soap is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
If you have any questions about this Privacy Policy, how we process your personal information, or if you wish to exercise your data protection rights, please contact us:
Ivy Cottage Soap
Oak View House
Addinstown
Delvin
Co. Westmeath
Ireland
Email: ivycottagesoap@gmail.com
